Account Deletion Policy

Account Deletion Policy

This page explains how account deletion works in Proxima Drivers and what happens to your data.

1. How to request deletion

1. Open the app and sign in to your account.
2. Go to Profile and tap Delete Account.
3. Confirm the operation in the final confirmation step.

If you cannot access the app, contact [email protected] from the email linked to your account.

2. What we delete

We delete or irreversibly anonymize personal account data, including profile data, personal social content references, private messaging references, and account links associated with your user identity.

3. What we retain as anonymized exception

For anti-fraud and historical integrity purposes, we retain only anonymized vehicle mileage and maintenance history. This retained data does not identify you directly and is kept detached from your personal account identity.

4. Retention period

• Account deletion processing target: within 30 days (including backups).
• Anonymized mileage and maintenance history: retained for an indefinite, justified period, with periodic necessity review.

5. Legal basis

The anonymized exception is processed under legitimate interest (Art. 6(1)(f) GDPR) for anti-fraud controls, auditability, and preservation of historical vehicle integrity.

6. Support and rights

You can exercise your GDPR rights (access, rectification, erasure, restriction, objection, portability) by contacting [email protected].